Archive for October, 2006

Adult hosting…

Wednesday, October 25th, 2006

As many hosts try and find their niche in the marketplace many hosts have chosen to cater to the adult/porn hosting community. As adult content is estimated to be be as much as 50% of the internet traffic you can’t blame them right? WRONG!

Bluehost does not and will not tolerate adult material of any kind on our servers. Sometimes profit comes second and personal responsibility and ethics come first. I am not telling other hosts to not provide adult hosting services, but I wish that they would come to that conclusion on their own.

Adult material hurts people in so many ways that I won’t even argue the point here. Aside from my own beliefs about why it is wrong, I don’t think that any clear thinking individual would argue for the merits of porn. It is a business that I will never practice or enable through our network.

If many of the other hosting services out there didn’t make it so easy for this type of material to be so readily available maybe the problem wouldn’t be so severe. I would suggest to other hosting companies out there that service this market to reconsider what you think is important in life. Is this really the type of thing you want to peddle to the community? The hosting providers are just as guilty and the content providers in my opinion.

I’ve been meaning to write this for a while, and it finally came out now. I am sorry if anyone is offended, but I am not sorry for my position. I will stick to my guns on what I believe in and this is something that I firmly believe in.

Thanks,
Matt Heaton / President Bluehost.com

Changing the game..

Wednesday, October 25th, 2006

I am sitting on a plane (late of course) with earplugs in my ears and my bose quiet comfort 3 earphones on to block out noise.
I am on my way home from a pingpong tournament that I just competed in at Stanford University. I know, it is the height of geekness
to go to a pingpong tournament, but I am old enough now to not worry about what everyone thinks of me ;)

I realized about halfway through the tournament that I would love to change the game in some ways to better suit my skills and traits. There were people at the tournament with the some of the strangest paddles and techniques that I have ever seen. It was amazing to watch them play as many of the players were in the top 20 in the country.

What does this have to do with web hosting? Nothing really, except that in the web hosting industry you CAN change the game and many companies have done just that, including Bluehost. When Bluehost started about 3 years ago multiple domain hosting was shunned and thought of as a way that customers would avoid paying for hosting fees. Now just three years later virtually any host worth its salt must provide multiple domain hosting or lose customers. Bluehost was a big part of that change. At first we were a tiny insignificant host, but as time went on people started coming to us, many because of our multiple domain hosting options. We helped changed the industry, and consumers were the beneficiary.

We are pushing the envelope with regards to hosting features and hosting support. If your competitors don’t have the time, resources, or desire to keep improving then they risk becoming irrelevant. Remember, if you can’t win at what you’re doing then change the game, and change it to your advantage.

Thanks,
Matt Heaton / President Bluehost.com

Winners and losers…

Saturday, October 7th, 2006

My oldest son is a cub scout. Every year the cub scounts have their pinewood derby race. The scouts and their dads get together and take a block of pine wood and mark a car out of it. You are instructed to add weight to it to make it no more than 5 ounces.

I was a cub scount myself (And Eagle Scout) once and raced my own pinewood derby cars in Las Vegas where I grew up. It is an extremely competitive contest. We would calculate the center of gravity for the weights, sand the plastic tires and nails that we used as axles. I learned a lot, as I hope my son did as we made his car together.

One thing he didn’t learn was how to be a winner or a loser. To make all the cub scouts feel good about the event they no longer have 1st, 2nd, etc. Instead the scouts race their cars many times and have a good time, but no one wins. The same is true for my other son’s baseball games. He is only 7, but they don’t allow the teams to keep score for his basketball team or his baseball team.

Life is about successes and failures, and both are very useful. We don’t learn to do better until we first learn that we didn’t do good enough the first time. It bothers me immensely when society tries to teach us that it is bad to win if someone has to lose.

Just think if I told our hosting customers that we made a good effort on giving you good hosting platform, but it might not work, but we hope it does. That attitude would put us out of business in a month. We work in the real world where everyone of us have to live – even our children. Don’t run from failure, but use it for what it was intended for, to learn to pick yourself up and do better next time.

PS – If you need pinewood derby tips go to some other website – My son’s car was in the top 20% for speed, but didn’t get #1 – No one got #1 ;)

Thanks,

Matt Heaton / Bluehost.com

Its been a while…

Saturday, October 7th, 2006

It has been a while since my last post, and I am going to make a renewed effort to keep on top of this blog. The last post beat me up a little with me coming across as if I didn’t care about support which is the exact opposite of how I am. I care about support because I can’t stand when I am treated poorly with companies that I deal with.

Bluehost’s support the last 45 days has been sub par. There is no other way to put it. Our growth has been substantial to say the least. Our signup rate has literally doubled for our hosting products in the last 60 days. This has put a terrible strain on our company. We will add nearly 20,000 domains in the last 30 days alone!

While we love the growth and are pleased that consumers would like to use our product, we only want to provide the product if we can provide superb support right along with the product. It has taken me until today to make the tough decision to scale back our advertising in a substantial way to limit our support requests so we can service each customer as I myself would like to be treated.

We have hired 16 people in the last month which takes us to almost 70 people on our team here. Many are still in training, but we will get hold times back to an average of 1 minute or less and less than 30 minutes for level 1 or level 2 ticket responses.

Success can kill a business if not managed properly. I work hard to get new customers, but I won’t do that until we can handle the load again. Starting on Oct 10 (3 days from now) many of our ad campaigns won’t renew to curtail the growth for 30 days while we clean up our act. This is a promise I make to you, to give you the service you deserve, and the service that we know we must provide to keep your trust.

Thanks,

Matt Heaton / President Bluehost.com