Why Apple Is Better (Again…)

I am a HUGE Mac fan. Let me just get that out of the way right now. It didn’t used to be that way. About 18 months ago I bought a Mac Book Pro (Apple laptop) for testing purposes on Bluehost. I didn’t want to rely on other people telling me how it worked on a Mac. I wanted to test Bluehost on a Mac myself so I could make sure it was acceptable to me. I commited to myself that I was going to use the Mac exclusively for a while (At least a month). The first couple of weeks that I used the laptop were an exercise in futility. I hated it! The reason I hated it was because although I could use it right away I couldn’t do the “advanced” things that I had come accustomed to doing in Windows. When my “test” was over I went back to a mixed environment with Linux on one machine, my Mac laptop, and my Windows desktop.

After that month I was ruined forever on Windows. Now, I am completely and utterly disgusted at how Windows operates and “functions”. Worse than anything is the pile of crap that was let loose on the public under the name of “Vista”. Vista is slow, buggy as can be, and annoys me to death. On the otherhand, OSX (The Mac OS), is fast, EXTREMELY stable, and seems to be one step ahead on the things I am trying to accomplish.

When I think something is awful it takes a lot to change my mind. In the past I chose (In my ignorance) to never buy a Mac for marketing reasons. If Windows had a 90% market share and everyone used Windows then I had to work in that environment regardless of what else was out there? Man was I WRONG! I am responsible for AT LEAST 30 Macs being sold to family and friends since I first purchased my Mac. Mostly because I would be the one called to fix their Windows spyware problem again when it broke and I didn’t want to have to deal with it. Now these people are all happy Mac users and preaching the new “Mac Gospel” to all their friends that are looking to buy a new computer.

It comes down to this. I have yet to find a single person that has used a Mac for any significant length of time that has switched back to windows. Not one! And now you can run your windows apps inside the mac (If you have too :( ) so you don’t have the excuse anymore of saying you need that one last program to work on a Mac before you switch. Switch now! You really don’t know what you are missing. Forget the late nights messing with your wireless driver, or video card driver. Forget cryptic errors on the screen and buggy software that doesn’t install and uninstall properly, and most of all forget giving your money to Microsoft for a half-ass product that for all intents and purposes is embarrassingly inept compared with OSX at this time.

Reward businesses that respect you by providing a quality product, and run from business who forgot who made them successful in the first place – The consumer!!!! Apple still knows that the customer experience is everything. Microsoft forgot that around 1997 in my opinion, and I KNOW it won’t change in the future. You might as will stick a fork in em.

Bluehost will always remember that the customer deserves respect, and from that respect comes a quality product and quality support. Why is something so simply to understand so impossible for most companies to implement? Ignorance? Indifference? It doesn’t matter? If you don’t have someone at the top that understand these principles and BELIEVES THEY ARE TRUE then you might as well buy a first class seat on a flight to mediocrity…

Better products -> Better support -> Happier Customers -> Loyal Customer Base -> Lots of $$$$ for the smart company. Simply formula that no one follows?? Good there won’t be a long line at the bank :)

Thanks,
Matt Heaton / President Bluehost.com

36 Responses to “Why Apple Is Better (Again…)”

  1. tray says:

    this post makes me smile. my story is a bit similar to yours. i also have sold macs to numerous people.. and that was even before i started working at the apple store :-) hah!

  2. Phil801 says:

    Hey Matt, I’m pretty sure you and I have met – here’s my take on how awful my experience was with Macs and how grateful I was to get back to Windows. I don’t know what you people keep doing to Windows to make it so rough on you, but all 4 of my Macs crashed more and had a lot more problems than my totally reliable Windows machines. Give me a Windows box over a fluffy pretty useless thing any day.
    http://www.phil801.com/wpblog/2007/03/08/after-more-than-a-year-im-kicking-macs-out-of-my-life/

  3. When my parents needed a new computer to replace their old dying machine, I recommended a MAC even though I am a “PC” user myself. I realized that having them use a MAC would result in less calls to me for help and less banging-my-own-head-on-the-wall as a result of those calls. Everyone wins!

    Unfortunately, my step-brother wanted to do something “nice” for them and bought them a brand new “eMachines” PC from Costco. It came without software or anything else… so guess who got stuck setting it all up for them and then having to redo all that work two days later when they opened a virus and killed everything?

    Next time I am over there “fixing” something on that “new” computer I may very well stick a fork in the motherboard and tell them I really don’t know what happened, but I think the fix is spelled “M-A-C”.

    Sigh.

    But ya.. I haven’t switched myself to a MAC yet, as I’m a little worried about losing productivity for the time required to adapt to the new “way” of doing things. Any advice on that aspect? A month-long learning curve is a very long time when you live/breath computers like we do.

  4. [...] I am subscribed to the Matt Heaton’s (President of Bluehost) blog. Apparently we have similar tastes in WordPress themes ! And also operating systems. He has a very good plug for Apple over on his blog today. [...]

  5. [...] Seems like everyday I read about someone who got so fed up with Vista they moved to a Mac. Here’s the post I came across today from Matt Heaton who is the owner of Bluehost which hosts my site and blog: After that month I was ruined forever on Windows. Now, I am completely and utterly disgusted at how Windows operates and ?functions?. Worse than anything is the pile of crap that was let loose on the public under the name of ?Vista?. Vista is slow, buggy as can be, and annoys me to death. On the other hand, OSX (The Mac OS), is fast, EXTREMELY stable, and seems to be one step ahead on the things I am trying to accomplish. [...]

  6. Jennifer says:

    I have been thinking of switching for sometime now. I was going to wait til this new operating system on MAC came out and then do all my changing. I probably will still end up doing that, but add 1 to your list of conversions.

    You should run for President you know….

  7. Dan says:

    Matt,
    Good for you for the honesty! To many people in your position wouldn’t lay it out there like that. I don’t know if I agree, but I sit next to a guy who would. Maybe I’ll get a chance one of these days… the next time one of my pc’s craps out. Keep up the good work on bluehost.
    Dan

  8. Apple this, Apple that, Mac is the best, BLAH BLAH BLAH. What’s with Mac users and their apparent need to proselytize constantly?

    Sorry, Matt, but my Windows Vista works just fine, thanks. ;)

  9. Gina Trapini says:

    I purchased a Sony Vaio with Vista thinking I was getting a fast computer. Vista was not compatible with the non-microsoft SW I was using, and worse yet, it caused Excel and Outlook to lock up.
    I had to wipe out Vista and install XP.
    Things work fine now, but this has cost hours of lost productivity.
    Hasta la Vista…

  10. Bill says:

    Your post should read, “Why is something so *simple* to understand so impossible for most companies to implement?” Instead of simple you have the typo simply.

  11. Robert Hutwohl says:

    Your points seem to reflect what I have observed over the years! It seems to show the bewildered Microsoft continues to slide and innovative Apple continues to climb, with no end in sight.

  12. BENJ says:

    This is soooo true ! I’m a loyal Mac fan since the day I made the difference between Mac and PC. You just can’t be productive with a PC. Your post just gave (another) big thumb up in my search for hosting our new company’s web site at Bluehost.

    I’ll make my partner read it, hoping it could change his thought about working exclusively on Mac, a dream I have for the good of our company.

  13. Cattysha says:

    So, how did you get from hating it “because it couldn’t do advanced things”, to loving it? Did you figure out how to do the advanced things? Did Windows do anything that the MAC can’t do?

  14. Well said, Matt. Great formula.

  15. Greg says:

    I have used mac and linux and I operate in a mixed enviroment. I still use both of my windows computers as I believe that mac cannot do everything and virtualizing windows does not meet my needs. nor does splitting my hdd.

  16. damu says:

    looks like i made a mistake by buying a laptop dual core 2 with vista. why always i find posts like this or offers too late. like i connected adsl+ for $39.95/month for 24 months with 3gb download and after 1 month i saw options like 4gb download + home phone cap for $60 a month with free modem whereas i paid for modem and my home line rental is $35/month. so i am loosing more for less.
    lucky, atleast i haven’t came across better host than hostmonster after trying 3 companies until now.

  17. Brian says:

    Here’s to that Matt. I have been a LONG time Windows user (and I do mean long, from the time when Palo Alto Research Center was doing their work on the Alto).

    Upon the release of Vista, I was thoroughly frustrated, and needed to see what the OTHER side was up to since my last stint with a Mac back in 1989. My only mistake now is owning a $250 license of Vista I can’t return. I’m a Mac bigot, and proud of it! You’ll have my iMac, pried out of my COLD, DEAD HANDS!

    BBB

  18. Amie says:

    The main reason there’s so many PC users over Macs is not merely the usability features that many people believe Windows/PC has over the Macs. It is all about the numbers. When comparing a new PC to a new Mac in the store, a PC generally has a bigger harddrive space, more RAM, faster processor, etc. However, that’s not the most important number they are looking at. The general consumer looks at the *price* and Macs are normally around three times as much as a PC. John Q. Public cannot afford Mac. He can afford a PC – although some even go into debt with that purchase.

    I’m a web and graphic designer. I use a PC and have for years. I do not have all the problems many others have with their PCs. I have used a Mac before but never owned one and I do not see myself purchasing one at any time in the future no matter how much any proselytizes about their greatness. There is nothing a Mac can do that I cannot do already on my machine.

  19. Jake S. says:

    Welcome to the other side my friend. Now that I know you are a Mac fan, I believe I will be hosting some of my freelance sites with you.
    BTW: Running XP in parallels is a pleasure on a mac. I certainly have to beta test on a windows platform now and then and it is so nice to do it on one machine.

    Rock ON!

    Jake

  20. Randy says:

    Hey Matt

    I know exactly what you mean. I switched about 6 months ago and never looked back. Very stable, and I’m able to do more stuff at once, and therefore, more by the end of the day. Going back to a Windows machine now (when I have to) is difficult.

    BTW, add me on as convert #31 – a regular MacBook. I was considering a Mac for awhile, but your blog tipped the scale. Thanks for your constant ranting! :)

  21. Dave M. says:

    Let me just first say that you are doing a wonderful job with your hosting company. I have been a customer of several and you are by far and away the best. Can I request that you take bluehost public? I can think of several stocks I would liquidate to get a swip at an IPO from BH.

    As far as OS wars go:
    Let me offer this about Windows vs. Mac. The computer I am typing this on is brand new. I just replaced my old laptop that died at 3.5 years. This Machine will most likely serve me for at least 3 more years if not longer. The equivalent of my old LT and my new LT in Apple = about 3,800. I only paid 1,350 total for both windows laptops. See thats $2,450.00 I have to buy BlueHost when it goes public. And I don’t have to worry about people assuming I am either Gay or Liberal when I use it in a public space :)

    My background is in IT and graphic design. I have worked extensively with both win and mac. If windows is so bloated then why does it crush OSX in CPU tests? If mac had it right all the time why did they abandon there file system (very smart) and then later abandon their chip architecture? Now OSX can actually be run on an ordinary Windows based PC and Windows on a mac. I say this as a fan of the Mac but their company philosophy is just as bad as Microsoft, just in a different way. From a practical standpoint Windows based computers are the best most versatile machines for end users. I say this considering the machine is clear of any malware, spyware and viruses ect.

    PLEASE GO PUBLIC!

  22. User says:

    I have to disagree (a little) because you can’t play any good games on Mac. However, the UNIX based OS is pretty cool, I’ll take something like Debian Etch over OSX any day though.

  23. Aleks says:

    Heh, I know what you mean Matt. The Mac ruins the Windows experience. It just never looks the same anymore. Trust me, I KNOW. I felt the same way.

    But it gets better! Ubuntu (Linux) ruins the Mac experience! Trust me on this one. In my humble opinion, it’s much more stable than the Mac OSX, and the advanced functionality you missed in Windows can be supplanted by Ubuntu. You never really did mention what flavour of Linux you use, but if its Ubuntu already, I’ll feel like a jackass for posting this comment :)

  24. [...] Posted by Bob Morris on September 9th, 2007 From Matt Heaton, CEO of Bluehost, they host over 360,000 domains. He switched to Macs a few months ago. It comes down to this. I have yet to find a single person that has used a Mac for any significant length of time that has switched back to windows. Not one! [...]

  25. Justin says:

    They just don’t have any economy products. If you want Apple, you have to pay for it.

  26. Andrew says:

    Had to giggle when I saw this entry, here I am innocently looking at your hosting products, I click a link for the CEO’s blog, and blow me down if I don’t read something I instantly agree with.

    I use a MacBook Pro but recently bought a Windows Vista laptop to use with educational software, and I swear, if I could chuck it in the garbage I would. I’m an English teacher in Germany, so I need both languages, but nowhere on the sales pitch did it ever say that I need to upgrade to Ultimate. Argh!!

    Thanks for the laugh,

  27. Wizan says:

    The first time I touched Mac… I had to ask where is the switch on button!! My new colleague laughed with tears!! I was so embarrassed.. It was my first day at Publishing Company. Years goes by and now I have 2 macs. My laptop (titanium body?) is in my drawer resting after years being my slave! I really used it to maximum! The paint came out.. the bottom rubber pad melt… Looks like very old machine.. Never mind.. I still love it just because it never complaint and never give me headache upgrading this and that like my other designers friends – who always need to update, backup restore bla bla bla never ending stories!

    Then I got my mini mac – for almost 2 years.. I never have any big problems. The system hanged for 2 times todate.. No files lost, no repair, no upgrade. I just powerdown and powerup.. and get back to work! One thing I notice.. if you want to play games.. then get a pc!

  28. Scott says:

    Sir, I love this post. I bought a Macbook over the summer and I LOVE it. SOOOO much better than Windoze. Anyways, I have a question for you. Would Bluehost ever consider getting Apple Servers?

  29. Max says:

    Great stuff matt! OSX definitely has really neat features versus m$ windoze. The basic necessities of a home user are all there. Pages & Keynote are great to use (but u gotta buy), mail, safari, fonts, garage, video editing, etc.. all! totally love them.

  30. geochick says:

    Thanks for the post, I switched at home two years ago and haven’t looked back. I wish I could use a Mac at work as well b/c since the switch I have found all these useful programs that only run under Mac OX but our IT folks will have none of the Mac switching bit since they buy the computers and won’t support it (Shame).

  31. Cheryl says:

    Matt, I am in total agreement with you! I too threw my windows PC’s out the window and switched everything to Apple Mac 6 months ago, best thing I ever did! I love the wireless airport extreme, and the apple TV is alot of fun since Ive been downloading movies and shows from itunes. So fanatic was I, that I was first in line for the apple iphone. Yep one of those crazy people sleeping in front of the at&t store. What an experience! Thank you for hosting my website, my apple webstore platform from Xsilva.com has been runnning great on the php5. Oh
    and please give Heather Richins a raise, I went through 3 of your techs and no one could help me, and they left me stranded. I was ready to give up and called back and got heather, and she was ON IT! 3 days of pure frustration and no one but heather could fix my problem!

  32. Heh, I know what you mean Matt. The Mac ruins the Windows experience. It just never looks the same anymore. Trust me, I KNOW. I felt the same way.

    But it gets better! Ubuntu (Linux) ruins the Mac experience! Trust me on this one. In my humble opinion, it’s much more stable than the Mac OSX, and the advanced functionality you missed in Windows can be supplanted by Ubuntu. You never really did mention what flavour of Linux you use, but if its Ubuntu already, I’ll feel like a jackass for posting this comment :)

  33. Kiran says:

    Hi Matt :) First things first , I like your sincerity admitting your drawbacks :) I promise to drive my friends to BlueHost once Im done with netfirms and I myself move to BH :)

    I used to be a Windows fanboy till I came to the US in pursuit of higher edu (MS) and I (I am from India btb) had to buy a laptop and I chose a MacBook cos’ it can do both Windows and Mac OS X …
    Now, with iPhone’s release which also has Mac OS in it I am making good money (from my iPhone blog) to fund my TechnoLust and WebHost.

    Overall, Mac OS forced me to anything Apple and I can never look back at Windows except for .Net!!

    PC + Windows Mobile < Mac + iPhone !!

  34. sandridge says:

    Most of champions who had problems with vista do not have a clue about computers. It is a stable and reliable OS. All its feautures are more advanced than MAC and there is no comparison. Apple software is not flexible and is designed for people with no idea. ( iIdiots ).
    It is not how things look like! it is all about its functionality, flexibility and price! why pay for mac $2500 with the same components (cpu, ram , graphics ) as other machines for $1800?? because it is MAC!? or because it has a gay style?! OPEN YOUR EYES AND BRAINS PEOPLE!!!!

    Go to Apple store and ask why mac is better that others! The amout of bull you gonna hear makes me wonder if they really know anything relevant and reliable about computers.

  35. Spywares and Viruses do really give me one heck of a headache.*,`

  36. Dantheman says:

    I swapped to MAC after being a decade 1/2 long windows user. I think it took me about 4 days to realize I’d never go back.

    I’ve played with Windows 7, and think it’s ok. And I’m sure Windows 8 will be interesting. But, MAC OS-X combined with the obviously nice hardware, just packs a great punch.

    I swapped about 5 years ago now I think. And every couple of years, the experience just gets better. Even with the supposed ‘price premium’ of the Macs, ilife and several other software features make up for it (to me).

    I don’t hate windows. I don’t mind PCs. But I LOVE my macs.

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