I am a HUGE Mac fan. Let me just get that out of the way right now. It didn’t used to be that way. About 18 months ago I bought a Mac Book Pro (Apple laptop) for testing purposes on Bluehost. I didn’t want to rely on other people telling me how it worked on a Mac. I wanted to test Bluehost on a Mac myself so I could make sure it was acceptable to me. I commited to myself that I was going to use the Mac exclusively for a while (At least a month). The first couple of weeks that I used the laptop were an exercise in futility. I hated it! The reason I hated it was because although I could use it right away I couldn’t do the “advanced” things that I had come accustomed to doing in Windows. When my “test” was over I went back to a mixed environment with Linux on one machine, my Mac laptop, and my Windows desktop.
After that month I was ruined forever on Windows. Now, I am completely and utterly disgusted at how Windows operates and “functions”. Worse than anything is the pile of crap that was let loose on the public under the name of “Vista”. Vista is slow, buggy as can be, and annoys me to death. On the otherhand, OSX (The Mac OS), is fast, EXTREMELY stable, and seems to be one step ahead on the things I am trying to accomplish.
When I think something is awful it takes a lot to change my mind. In the past I chose (In my ignorance) to never buy a Mac for marketing reasons. If Windows had a 90% market share and everyone used Windows then I had to work in that environment regardless of what else was out there? Man was I WRONG! I am responsible for AT LEAST 30 Macs being sold to family and friends since I first purchased my Mac. Mostly because I would be the one called to fix their Windows spyware problem again when it broke and I didn’t want to have to deal with it. Now these people are all happy Mac users and preaching the new “Mac Gospel” to all their friends that are looking to buy a new computer.
It comes down to this. I have yet to find a single person that has used a Mac for any significant length of time that has switched back to windows. Not one! And now you can run your windows apps inside the mac (If you have too ) so you don’t have the excuse anymore of saying you need that one last program to work on a Mac before you switch. Switch now! You really don’t know what you are missing. Forget the late nights messing with your wireless driver, or video card driver. Forget cryptic errors on the screen and buggy software that doesn’t install and uninstall properly, and most of all forget giving your money to Microsoft for a half-ass product that for all intents and purposes is embarrassingly inept compared with OSX at this time.
Reward businesses that respect you by providing a quality product, and run from business who forgot who made them successful in the first place – The consumer!!!! Apple still knows that the customer experience is everything. Microsoft forgot that around 1997 in my opinion, and I KNOW it won’t change in the future. You might as will stick a fork in em.
Bluehost will always remember that the customer deserves respect, and from that respect comes a quality product and quality support. Why is something so simply to understand so impossible for most companies to implement? Ignorance? Indifference? It doesn’t matter? If you don’t have someone at the top that understand these principles and BELIEVES THEY ARE TRUE then you might as well buy a first class seat on a flight to mediocrity…
Better products -> Better support -> Happier Customers -> Loyal Customer Base -> Lots of $$$$ for the smart company. Simply formula that no one follows?? Good there won’t be a long line at the bank
Matt Heaton / President Bluehost.com