I am someone who always says that something can be done regardless of the circumstances, and usually I’m right. There is always a way to fix a problem if you are determined and creative enough.
However, as I become older and more experienced (Not mature – no one will ever accuse me of maturity) I can appreciate the problems associated with the exception to the rule. At Bluehost and Hostmonster we have tirelessly added new features since day 1. I feel very confident in saying that we offer more features than any other shared hosting service that I know of.
Even with our vast array of features there are still many functions that users requests that are technically possible for us to implement – even easy to implement, but that we are unable to accommodate because we operate a larger scale operation. Early on we made many exceptions to allow for these requests and in the end it caused issues as we upgraded our systems. We were unhappy because of the extra time and expense to ensure these features worked going forward and some customers were unhappy because some of the custom features would break repeatedly as Cpanel and other third party applications were “unaware” that these changes existed.
This is why small hosting companies, in fact all small companies, will ALWAYS have a place with consumers. They offer a level of specificity to user needs that no larger company will ever be able to match. This is how Bluehost started in the first place. We offered many options when we started that other hosts didn’t have available or didn’t want to offer because of security concerns.
I believe our standard package can and does fit the bill for 98% of users out there, but for those that have needs outside of our offering there are a myriad of choices to get exactly what you want. I encourage you to look for something that does what you want out of the box rather than looking for an “exception” to make it happen. You will be happier in the long run!
Matt Heaton / President Bluehost.com