Well, in the past couple of weeks we have hit an important milestone for bluehost. We have broken the 100,000 domain mark (Actually we are at 110,000 as of today).
That is great for us! But instead of celebrating, I am worrying. Why is that you ask? When was the last time you called a company with 100,000 customers and received quality service? Just today I called Delta Airlines (Again?? Read my blog below!) to change my ticket by a day and got someone in India that didn’t speak English that kept saying they had room on the flight I was already booked on. Their customer service is virtually non-existant.
I don’t want that to be Bluehost EVER! We have to maintain our edge. We have problems the same as everyone else, but the difference is our intolerance for indifference. We CARE! Sometimes issues arise and you get shuffled around, but that is the minority, not the majority of the time!
We pledge to always have enough people to do the job right! We have had 24 hour support 6 days a week for a few months now, and as of April 3rd we will have 24 hour support 7 days a week, except Thanksgiving, Christmas, New Years, and Labor Day. Of course, they are all in our office and on site. No outsourcing for us!!! In addition to 24/7 support we have actual trained technicians to help you.
If you can’t stand having someone that doesn’t speak English on the other end of the line. If you hate it when you call into support and feel like you know more than the “technician” on the other end. If you find it unacceptable to wait 10 minutes just to get someone on the phone, then WELCOME TO BLUEHOST. We want you, and you will like us! We are a match made for success! We will maintain our edge for you!
Matt Heaton / Bluehost.com