Entrepreneur or Leader or Both?

Bluehost/Hostmonster/Fastdomain started very small. We never took a dime of investment capital, never had any debt, and were happy to wait the 18 months it took before we got our first paycheck.

This may sound quite risky to many of you out there, but for me it wasn’t at all. I could see in my mind completely the plan for success. I defined success differently back then and I honestly never planned for this business to grow this large, but I had a clear picture of exactly the steps required to succeed. In my mind it was just a matter of doing it. I never thought there was a chance that it wouldn’t succeed. This is the how an entrepreneur thinks. They solve problems, take risks, work hard, and have an insatiable desire to succeed.

Now that we have grown into a much larger company we have somewhat outgrown the stage where only an entrepreneur is needed. Now we need an entrepreneur and a great leader.

This got me thinking what the difference is. I wanted to share with you what I believe the difference is. Here is the Matt Heaton definition of each.

Successful Entrepreneur – A person who has the ability to recognize a need/deficiency, ability to differentiate between a useful need and an idea that can be a successful business, design a solution, use his/her drive and ambition to implement the solution , and then profit from that solution to the desired level of the entrepreneur.

Most successful entrepreneurs follow this path reasonably close in my opinion. The unsuccessful ones are nearly identical in almost every way to the very successful entrepreneurs except for two missing attributes. If they lack the knowledge to implement their own ideas themselves they often fail. This happens because sometimes if you rely on someone else, or outside help the ideas tend to change and the vision that they clearly saw at the beginning of their plan begins to fall apart. The second area is intelligence/education. If you have all the ambition in the world but don’t understand finances or your product or the marketplace you will almost certainly fail. I am not talking about a degree or any specific piece of paper. I simply mean that you have to be willing to put the time in to really understand the specifics of the problem you are trying to solve. If you do that you will succeed.

Successful Leader – A person who has the ability to recognize a need/deficiency, ability to differentiate between the most important goals from those that can and should wait, ability to design a solution that can be implemented with the resources he/she has available, ability to obtain currently unavailable resources to achieve the outlined goal, use his/her drive and ambition to implement the goal using the resources and people around him, and then show others how the goal solved the predetermined problem and then clearly state what the next goal is and why.

In essence, for me the main difference between a great entrepreneur and a great leader is how you achieve success. An entrepreneur literally wills his/her idea to come to life and succeed. It all comes from drive and ambition from within themselves. A great leader does the same thing through the people around them. Its easy to make myself be great (Always humble I know :) ), its MUCH harder to make those around you be great as well.

To be a successful entrepreneur from my point of view is a piece of cake. Its in my DNA, it’s who I am. To be a successful leader is much harder for me. I very much rely on my own abilities to solve many problems at hand. I am often unwilling to listen to others ideas or to give freedom to implement those ideas because they don’t fit within my vision for the business. Sometimes that can be a good thing if I feel the person would make a big mistake, but I have tried very hard to surround myself with intelligent, competent people. If I can’t trust them to do their jobs, then when they fail at those jobs it’s no ones fault but my own.

I’m still deciding if I’m the right person to lead our company in the future. I tend to lead more with a whip in hand then with a kind word and encouragement. Its time for me to decide if I’m willing to bend with the reality of having a large company or break in half from lack of flexibility required to lead a large company. Whatever path I choose I’ll make sure it the best thing for the company, for our customers, and for me.

Thanks,
Matt Heaton / President Bluehost.com / Hostmonster.com / Fastdomain.com

42 Responses to “Entrepreneur or Leader or Both?”

  1. Matt,

    This was a very well thought out article and I admire your thoughts. I deal with hundreds of web hosting providers, I have seen the way corporations work, and I am majoring in Organizational Communication.

    As you know I had the opportunity to visit Bluehost/Hostmonster/FastDomain in December and what I saw was a business that was not only entrepreneurial driven but also a business that was led by great leaders. A great leader has to balance customer needs, employees needs, and still remember that the bottom line is VERY important. After returning from my trip to Provo, I shared with my family and friends how amazing it was to see an organization that truly balanced all of these aspects. I went back to my classes and during discussion I shared all the different ways that you guys we succeeding. Your break room, system for monitoring tech support calls, and rewards for excelling employees are just a few examples of ways that you stand out from the pack.

    A good leader should also never be satisfied with where they are (even if you are in a great place). A good leader should push the limits and continue to provide a new outlook for the way a business should be ran.

    Matt, questioning your leadership skills is simply a sign of a good leader. Continue along the path that you have set forth for your company, continue to value the opinions of those around you, remain true to the vision you have for your company but don’t be afraid to deviate, and remember that God is in control.

  2. Russ says:

    Very well put Matt. I grew up watching Larry Bird and remember how incredible he was. There was always the debate whether Michael Jordan or Larry Bird was the best. MJ might have had better overall athletic skills, but noone became a better leader than Larry Bird.

    Larry always made everyone play so hard and he elevated everyones game to the highest level. Nobody wanted to let Larry down. He made every person on that team a better player and that is what a great leader does.

    Im not so sure becoming a leader can be taught or learned. Becoming a great leader is a privilege and honor and is only proven with time and results.

  3. Matt, I just have to say 3 things:

    #1. Please do not ever think of leaving because everyone at Bluehost needs you, we need you, everyone needs you! You are our only connection to the times “when life was simple and gracious” – from a business point, you are doing the default – back to simplicity. There was nothing like it in the market and people trust you and your company. Just like food was once natural, we did the whole gambit, and now are back to default and call it organic. So, please do not leave. Think about that next time only when you are a 100+

    #2. Please keep sharing your ideas all of us…just like in this blog post. You may not know, many of us, like me, use your blog for teaching many people, all across the world, the true meaning of success and how took your vision and made it a reality is spectacular! You proved that the distance between 2 point is a simply straight line. Geniuses exist in all faculties, and you are one in yours! I refer to you as a Business Scientist when I put your blog up for presentations.

    #3. Unrelated to this blog post, one suggestion/request – when we login, the CPanel has no place where Bluehost’s phone number to call shows up. It would be nice if it could be there for easy reference so we do not have to go to another tab, go to your website and get the number.

    Thanks for all that you give us selflessly and so honestly…wish you higher success today and always!

  4. Mikel says:

    Recently I was bragging you up on slashdot.org (a very popular geek website) because I’m happy with the service and it was timely and topical. It was a first post and well moderated, and figures prominently in Google searches for hosting. The replies were almost universally positive for BlueHost, and those that weren’t were obviously biased. You can’t buy this kind of advertising. You can see the result here:

    http://ask.slashdot.org/story/10/02/22/0215236/Things-To-Look-For-In-a-Web-Hosting-Company

    Thanks for providing world class service. I am very happy with my BlueHost account. A lot of why I’m happy is your (Matt Heaton)’s maturity and wry humor, and your honor (commitment to deliver what you promise). Like most of your customers, I don’t come close to stressing my account, and it’s nice having a one-stop shop where I feel comfortable getting both hosting and domains – BlueHost is a fine place for people who collect domain names as a hobby.

    If you find a need to have outside investors, I hope they have the wisdom to accept your steady hand at the wheel. It would be unpleasant at this stage to migrate my accounts. I’m here because (and as long as) BlueHost treats me right. If you fade out for corporate interests that fail to honor or modify the promises, I’ll have to evaluate my respect for them and the value of their promises, and the outlook is not so good.

  5. Kirk M says:

    I agree with AlreadyHosting in saying that questioning your leadership skills is one of the signs of a good leader. There’s another, more important question you might want to ask yourself and that is:

    Can your business run just as well when your not there as when your there?

    If your business runs just as well when you’re off on vacation, a business trip, whatever, then that’s an excellent sign of a good leader.

    No one is just one thing or another meaning you’re either a “leader” or an “entrepreneur”. People don’t work that way. More than likely, you’re a bit of both (but it doesn’t mean you’ll be aware of both sides).

    You may “lead with a whip” as you say but who’s to say that’s wrong for your particular business? Look at the bottom line. How’s your business doing overall? Do you have good relationships with your vendors and partners? Are your people content? That’s what needs to be looked at.

    Be that as it may, I more than understand where you’re coming from. For what it’s worth, if you someday choose to bring in a new CEO/President, strongly consider staying on as CTO with the stipulation that the new CEO keep his/her nose out of the technical end of things. which would be your territory.

    However, just the fact that you’re questioning your abilities shows your head is already in the right place and you, sir, are the right guy for the job.

  6. Suppressed Genius says:

    Matt,

    Your words, I can hear it, you feel trapped. You have such a large, wonderful company now, but you can’t do what you love. But that doesn’t mean you need to sell the company. It means to need to give up control over those parts that aggravate you.

    It sounds like dealing with your human resources drives you crazy. I know from plenty of first hand experience how random and unpredictable humans can be. I spent a lot of time researching the issue and asking advice from other industry professionals.

    My ultimate decision: Turn management of the troops over to a qualified person.

    I found myself with ZERO worries and plenty of time so I could pursue my passions of creating and development.

    There were times where something happened and I felt like I needed to get involved but I remembered, sometimes painfully, that I had turned it over to my trusted Manager and I had to LET HIM DEAL WITH IT.

    Over the months, and then years, I found he could handle those issues with much more tact and efficiency than I could. Each employee had a deep respect for him and he inspired them to do good work. Before, I tried to use intimidation to motivate the troops. (I played a lot of sports). But that doesn’t work with the normal human beings. After a lot of frustration, sleepless nights, medications, and an almost ruined marriage, I decided to change how I did things.

    I gained my freedom back and my company is growing.

    Good Luck Matt

  7. pdfdergi says:

    This is a really impressive way to grow. Entrepreneurs who founded their own business and I always support will continue to support. Have you managed a really nice job with BlueHost. Thanks for all.

  8. [...] “Traditional” entrepreneurs must rise to overcome challenges and be the leaders their companies need them to be to succeed. Social entrepreneurs must combine their entrepreneurial wit with a strong sense of purpose for their cause. Home-based entrepreneurs though, especially in this age of Web 2.0 & social media, face a unique set of challenges. With no support staff, sometimes even no support, period, home business owners must create their own optimism each and every day, ready to tackle whatever obstacles they might have thrown at them with a smile on their faces. Not only that, but they and they alone must figure out how to juggle developing their brand, relationships and paycheck all at the same time… no small feat! [...]

  9. Jesse says:

    hello, I am not a customer of any of your products. I was however brought to this blog from a homepage of your company bluehost.com. I was surprised at first in the tone you took with your writings, you seemed to be quite pleased with yourself and all you have accomplished. This type of thing I can understand, you have many things to be proud of. As I read on however that interpretation of what you had said was fading fast as you continued with a shameless rain of self indulgence over your success. Now let me be clear that my feelings toward you are completely indifferent, I had no idea who you were more then 8 minutes ago. I’m just calling it as I see it. More to the point you fill most of your post with some diluted and breif idea of what it takes to be a great leader. I would very much like to add that you seem to be gender confused.
    “ability to obtain currently unavailable resources to achieve the outlined goal, use his/her drive and ambition to implement the goal using the resources and people around him”
    Im not going to point out all the simple mistakes made by the great Matt Heaton in his poor writings. What I will say is you need to consider how a “Great Leader” writes a blog.

  10. Jim Presley says:

    Good thoughts Matt. Very good thoughts. What do you do really do well, and like doing it really well? Keep doing that. Maybe that falls along the lines of what a CEO should do, and you need a President to do the daily push. Maybe the opposite. But keep doing the parts you love to do well ( you will never regret it) and let trusted others do what you either don’t like, or don’t think you have the talent to do well. You know what talents you have. Follow your strengths and allow the best to do the rest. Win.

    I have been a customer of Bluehost for a few years and I never know you guys are there, it just always works. Please keep winning for me, the customer.

    Very best regards,

    Jim P

  11. I was just looking for a new hosting company this morning, another thing I have to learn to do to assure my companies success, when i arrived at your moving & reflective blog. I have a little company and a great idea, I make upscale emergency kits i call Ice-Qubes. started in my basement a few years ago when I began to formulate a vision for what my brand could be. My failures heretofore, perhaps can be traced to my starting every meeting with my web dev people my saying, ‘I am an idiot, go slow’ I am not an idiot any more. When I made the decision to take control of my finances, among the decisions I made was to have the primary relationship with my hosting company and scrutinize what I was paying for monthly. This required me to learn yet another new thing. So as I was spending a few quiet minutes on this rainy sunday morning I found myself very moved by the honesty and clarity of your thinking. You articulated the very feelings I have for my idea, brand and business and the challenges of inspiring and trusting others. Brother, you sound like you need a hug.
    I’m was just looking for a reputable company where I could move my ecommerce site, meet my pci compliance and accomodate up to 30,000 visitors a month, as easily as possible when I found your perfectly pitched blog. if I move to bluehost can you be my new buddy?
    thanks for sharing…..

  12. EvaBroo says:

    Hi Matt, (Mr. Heaton)
    I am totally satisfied with the service provided by hostmonster, and I fully endorse the 5 previous comments…

    ¿What do you think about “If you doubt the effectiveness of an idea, try to sell it. If it is good, will sell itself. If bad, will have to bargain”?

    I think that you should have problems to sell the idea to your team, and you have to listen that there are a lot of bussines than yours…
    In fact, in the second paragraph, seems you were just developing the seed that would become Bluehost/Hostmonster/Fastdomain.
    How do you get to sell the idea to a team?
    I think many people go follow ‘seo-web blogs’ have an idea that seems brilliant, but do not know how to get more people involved in a project.
    We need to do half the work to be able to sell it.

    Perhaps the rest of the humans must follow the rule “If you doubt the effectiveness of an idea, try to sell it. If it is good, will sell itself. If bad, will have to bargain”

    thanks for your lines and sorry for my english

  13. Gary Hedlin says:

    Matt,

    I think your business model is exactly what it should be… providing a quality service at a fair price. You’ve built the business right by re-investing, not by taking loans or money from stock sales. It’s those businesses that survive & thrive in virtually any economy. It seems like the more complicated a business is, the more likely a business is to fail. If you don’t have to report to investors every dime that comes in, and every business transaction that happens, it gives you more time to focus on the actual business.

    If you look at Warren Buffet, one of the most successful business persons out there, all of his businesses are the simple, everyday things that people need and use. They’re not complicated businesses. And it seems to me that those types of businesses are the ones that make the most.

    So as a entrepreneur, you’ve got it nailed down. But where you doubt you’re leadership is where you might be wrong. I think a true leader draws from their experience. And as the person who built the business, you’re the only one that’s truly qualified to lead your employees into the future. But a great leader doesn’t lead alone, they have a core group of others who share your vision and help you lead. And if that core is running your various departments, you’ll have more time to lead in the right direction.

    Don’t fix what’s not broken…. you’ve obviously lead your company in the right direction, what makes you think someone else has enough experience running your unique business, and leading it in the right direction??

    Keep up the awesome job!!

  14. Cindi Gay says:

    I just spent the morning dealing with a competitor, GoDaddy.com, to get a domain moved. It reaffirmed my decision several years ago to move to Bluehost.

    Thank you.

  15. Annie Vanisi says:

    Matt,

    The first paragraph of this post was enough to gain my respect. To me, the factor that ruins an idea with great potential is impatience, giving up too soon.

    You show great tenacity, holding onto your vision, allowing it to grow and defending it against the weeds of uncertainty.

    There are so many people who have great ideas, there are very few who are willing to implement them and fewer still who show the qualities that are evident in this post.

    Sir, I don’t know who else can truly lead than someone who has forged a trail. You are protective of the tasks that you assign simply because you are invested in the outcome of what everyone you hires does.

    If the measure of a great leader is the esteem of his friends, I would say that the previous comments attest to your leadership abilities.

    This is an inspiring post, I hope to read more of the same soon!

  16. paul says:

    Thank you for information. I will order hosting for bluehost in few days.

  17. Mridul says:

    JackPot, I got a mail from hostmonster, and a link for this site. And i hit a jackpot. Wonderfully written practical post.
    I would like to say, You need an entrepreneur to start a company and then a leader to make it big!. And it is very difficult for an entrepreneur to stay in big enterprise, where everything run in organized manner. Entrepreneur love chaos.

  18. Chip says:

    Just a quick suggestion: I would consider reading the book Good to Great by Jim Collins.

    As a sidenote I wanted to share that Bluehost has been home for my Blog since this past October and although that’s not all that long I have been very happy with the service. I guess something has been done right. And the reson for going with Bluehost was a recomendation by http://www.Photocrati.com

    Chip

  19. Kok Weng says:

    Thanks for the frank and insightful sharing. I have shared this with my president and some council members too.

  20. Lemoko says:

    Hello, i discovered Bluehost few months ago and i was surprised of the bundled features you provide. I installed so easily my Blog site that i could not believed it, because itried with one of famous french hoster and what a mess!! So congratulations about your services and your online Chat people, i appreciated their skills.
    The only problem i see is that i’m the marketing and sales director of an ISP in the pacific (samll island) and i sell light hosting plans that cannot compare to yours. So since we have now a fiber cable to US mainland, i would like to have white lable hosting from your company but it is not possible…too bad !

    Wish you more success in the 2.0 era !

    PP Lemoko

  21. Jeff Gossett says:

    Matt,

    Here is something you wrote in August 2007

    Some companies just don’t get it and probably never will…

    Matt Heaton / President Bluehost.com

    Maybe your company is becoming like Google. Google was the company you referenced in that article. I just got the, “It’s our way or the highway” from your company. I wrote a letter to the feedback@bluehost.com address. Hopefully you will read it.

    I was told that upper management checks that email from “time to time” so they might not get it anytime soon.

    Also, I was told by James (your supposedly man in charge of all domains), through Mike, that he didn’t have time to talk with me and that he didn’t have the patience to talk with me.

    I asked that if I had patience why didn’t he, and Mike said, “Because he is human.” Last I checked I am human as well. When does the arrogance of man give them the right to be impatient with someone because we are human??

    What is it when the leader ignores those whom they are leading? I am not accusing you of such because I don’t know you. I just know how I have been treated from those under you.

  22. Omar says:

    How to win friends and influence people audio book is very inspirational and teaches a lot about admirable leadership qualities. It is a must hear and will create a better atmosphere for any job:)

  23. I’m not a big fan of business books -many are founded in nothing but opinion and benefit no one but the author. That said, I found Good to Great to have an interesting perspective on just what you are wondering.

    They went out and actually looked at companies who were successful over the long term and found many similarities. They all seemed to have a leader who would get the right people “on the bus” who share the company’s goals and who are given the latitude to make decisions that gets the company to those goals. They also gave attention to making sure the management and employeesfelt fulfilled in their jobs. Turnover was very low in these orgs.

    Yes it is difficult to give up complete control or trust others to make decisions but this book makes the point that the best leaders are the ones who do.

    This does not mean the leader gives away all his power. What I think has drawn people to Blue Host is your honesty, your customer centered focus and the fact that it is easy to see that you love what you are doing. If the people you get on the bus are the right ones who feel listened to and enabled to succeed they’ll take pride in keeping Blue Host successful and you can spend more time in the code lab (or with your family) and collect the checks!

  24. Andy says:

    Interesting situation you find yourself in, Matt. Trouble is, you are unlikely to find someone capable of running a large company like yours who also has the vision to stand alone among their peers, and the strength to stick to their principles, even if they have those same principles you do.

    Look at most tech companies; either they are run by the founder and stick to the purpose, or they are run by professional managers and it shows. There’s little to distinguish them because none have any real vision, just desire to make money thinly masked by a veneer of jargon and nice-sounding but homogeneous bullet points about their ‘mission’.

    There are people like you, who got into something and then learned business out of necessity, and then others who just learned business. For the most part, the only ones available for hire are the latter. And obviously they will enthusiastically share your vision in any interviews, that’s part of their training.

    Far be it from me to offer advice to someone so successful, but from an outside point of view it seems to me you’d be best delegating the bits you feel less good at while still maintaining overall control. Even if that means creating a new position in the company that never existed before, for you or for your choice of management.

    You must have some close senior staff who are inspired by their work with Bluehost…

    I’m just bothered because another good provider I had before bluehost was taken over by the Gray People. They changed the system completely and removed a lot of the things I’ve come to take for granted on Bluehost which other providers either monetize or make very difficult. For example, having the ability to take my domains to another provider at the click of an easy to find button is quite amazing. It indicates confidence. I understand why others have to hide it, but would a new manager understand that?

  25. Frank says:

    Oh, Matt. Behind you,come on!!!

  26. Matt,

    I really love your post. Your post is inspiring me to become a succesful entrepreneur. I like your description of the succesful entrepreneur.

    Thank you for the great post.

  27. Elon Bomani says:

    Your webhosting service is excellent. I am a techi-challenged person that wants to make money online.

    I love the fact that you answer your phone with live people 24/7.
    Even better, they are friendly and very helpful….

    I think you are successful because you go the extra mile like Napoleon Hill mentioned in Think and Grow Rich….

    The leadership quality show via the phenomenal service you offer to your customers. A lot of online businesses try to do everything online without any interaction with the customer…(This is still a people business and you still have to work with people…online and offline….)

    Please keep up the good work

    Elon Bomani
    http://www.elonbomani.com
    http://www.mlmmysteries.com

  28. brett ellis says:

    this is the MOST arrogant thing i think i have EVER read posted under anyone’s name.

    i will NEVER understand why the king needs to cry… (perhaps it’s in their DNA also…)

  29. Leo King says:

    i am working hard to be a good Entrepreneur in online services. I also attend online seminars to sharpen may skills.`,,

  30. Izanoa says:

    A very brief and well put together article for those not so savvy with web dev. Good read. Even for an experienced web dev’r like myself.

  31. Matt, I have been hosting websites with various other hosting outfits for over ten years and have found their is no one that has better support than bluehost.com. the cpanel interface is second to none and pricing is competitive.

    Steveyb!

    http://www.easttennlaw.com

    http://www.attorneyseomarketing.com

  32. I think that every entrepreneur has a leader inside, so for me both. It is true that some times, an entrepreneur can fail on the Leader role but I think that may be only a few of them as if you are not a Leader your company will or well get crashed for sail with out a captain or not least worst, will be sooner or later on others hands that will take from you all the power (we can remember Steve Jobs and Apple, good entrepreneur, bad Leader, loos control of his own company and today, with more clear ideas and a definitive Lead role has put Apple again on the spotlight)

    I consider my self as an entrepreneur and Leader, of course I only run an online store http://www.telecartucho.es but I have been able to grow this online store until become in the second year of operation the lead online store for printer consumables in Spain, now we are planning to expand to other countries and copy paste our knowhow.

    Any way, I get to this bloog looking for information about Bluehost as we are planning to move soon to a better webhosting, and I am very pleased to know that behind bluehost.com there is a person, Leader, Entrepreneur and Successful guy that still takes care about any possible little detail of his business and try as far as I see to improve it day after day. So congratulations Matt, I will be visiting your blog from time to time.

  33. Matt says:

    I have been reviewing leadership vs management lately and your focus on leader/entrepreneur helped me refine my thoughts even more. Definitely hard to find blended people with passion. Good read.

  34. great post, matt. your customer service is better than hostgator, that’s for sure. whatever you’re doing on the backend, i.e., management, keep it up, because it shows on the front end…

  35. Sandy Chin says:

    It’s too bad that your company has reached a point where the sales reps no longer honor their word about pricing and features communicated to potential customers. I am in the process of selecting a hosting company for my new WP blog and heard so much about the integrity of Bluehost. Like what is happening with corporate America, the opportunity to create a raving cheerleader has been lost.

  36. Matt Sandy says:

    I have definitely though of having some hosting over there, as my current one doesn’t acknowledge when their host files become corrupt.

  37. [...] 11:50 am and is filed underneath Uncategorized. You can follow any responses to this entrance by a RSS 2.0 [...]

  38. I could see in my mind completely the plan for success. In my mind it was just a matter of doing it. This is the how an entrepreneur thinks. Now we need an entrepreneur and a great leader. I wanted to share with you what I believe the difference is. Here is the Matt Heaton definition of each. The unsuccessful ones are nearly identical in almost every way to the very successful entrepreneurs except for two missing attributes. If they lack the knowledge to implement their own ideas themselves they often fail. I am not talking about a degree or any specific piece of paper. I simply mean that you have to be willing to put the time in to really understand the specifics of the problem you are trying to solve. If you do that you will succeed. It all comes from drive and ambition from within themselves. To be a successful leader is much harder for me. I very much rely on my own abilities to solve many problems at hand. I tend to lead more with a whip in hand then with a kind word and encouragement. I went back to my classes and during discussion I shared all the different ways that you guys we succeeding. A good leader should push the limits and continue to provide a new outlook for the way a business should be ran. I grew up watching Larry Bird and remember how incredible he was. There was always the debate whether Michael Jordan or Larry Bird was the best. Nobody wanted to let Larry down. He made every person on that team a better player and that is what a great leader does. Becoming a great leader is a privilege and honor and is only proven with time and results. There was nothing like it in the market and people trust you and your company. I am very happy with my BlueHost account. It would be unpleasant at this stage to migrate my accounts. It means to need to give up control over those parts that aggravate you. I know from plenty of first hand experience how random and unpredictable humans can be. I spent a lot of time researching the issue and asking advice from other industry professionals. Each employee had a deep respect for him and he inspired them to do good work. Have you managed a really nice job with BlueHost. Social entrepreneurs must combine their entrepreneurial wit with a strong sense of purpose for their cause. I was however brought to this blog from a homepage of your company bluehost. As I read on however that interpretation of what you had said was fading fast as you continued with a shameless rain of self indulgence over your success. More to the point you fill most of your post with some diluted and breif idea of what it takes to be a great leader. I would very much like to add that you seem to be gender confused. You know what talents you have. Follow your strengths and allow the best to do the rest. started in my basement a few years ago when I began to formulate a vision for what my brand could be. This required me to learn yet another new thing. So as I was spending a few quiet minutes on this rainy sunday morning I found myself very moved by the honesty and clarity of your thinking. And it seems to me that those types of businesses are the ones that make the most. I think a true leader draws from their experience. It reaffirmed my decision several years ago to move to Bluehost. You are protective of the tasks that you assign simply because you are invested in the outcome of what everyone you hires does. I will order hosting for bluehost in few days. Wonderfully written practical post. I guess something has been done right. I have shared this with my president and some council members too. Google was the company you referenced in that article. I just know how I have been treated from those under you. They also gave attention to making sure the management and employeesfelt fulfilled in their jobs. Turnover was very low in these orgs. Your post is inspiring me to become a succesful entrepreneur. I like your description of the succesful entrepreneur. I also attend online seminars to sharpen may skills. the cpanel interface is second to none and pricing is competitive. Definitely hard to find blended people with passion. I am in the process of selecting a hosting company for my new WP blog and heard so much about the integrity of Bluehost.This is my Apeira Designs

  39. [...] was written by Matt Heaton of BlueHost fame about Entrepreneur or Leader or Both?. If you don’t know of BlueHost, they are one of the bigger shared web hosting firms in the [...]

  40. [...] was written by Matt Heaton of BlueHost fame about Entrepreneur or Leader or Both?. If you don’t know of BlueHost, they are one of the bigger shared web hosting firms in the [...]

  41. Claudio says:

    Hello Matt,

    I am a hostmonster customer. Their service started well but now sucks. After so many years with them I’ve decided enough is enough and I am moving away.
    You may not even get this but if you are still their CEO you should be worried about your people’s level of service and inadequacies of your systems (If you are not, then I’d appreciate you passing this on to the new CEO). It all started this morning when I tried to buy a new domain through my CP. At the end of the transaction I checked the bill and found that the system had billed me for a domain renewal for something I had clearly marked as “DO NOT RENEW” and eliminated from the files system.
    After being abruptly cut off, 3 times, on their online chat service I decided to phone and was kept on the phone for 1/2 an hour (calling from Scotland to the US is not cheap) and eventually managed to speak to a manager who told me that because I had “manually renewed” the domain in question. Only then she revealed that when updating a credit card their system automatically presents a “possible” renewal in the cart (in this case the one I specifically asked NOT to renew, but which I must have inadvertently pressed a button for). To cut a long story short, common sense and logic, despite several attempts on my part, did not prevail. I hope that when other customers, like me, begin walking away from them they get a wake up call.

    Regards

    Claudio

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