CPU and I/O Segregation is finally sellable…

At Bluehost/Hostmonster we have been developing some really neat tools to segregate cpu, disk I/O, and memory. Here is a link to one of my blog posts in the past that describes what we have worked on in detail.

Up to now we haven’t really been able to sell this product because it was simply too difficult to make it work in most company environments. It required a custom kernel patch, significant system knowledge, and really just required too much effort on our part to make it work well in other scenarios other than our own. However, those days are quickly coming to an end.

Now that Redhat has finally released Red Hat Enterprise Linux 6.0 we have a “stable” kernel with which to release kernel RPMs. Redhat, and most other server/enterprise Linux distributions (Such as SUSE) have settled on 2.6.32 as their baseline kernel for their server product offerings. This is a very workable kernel for our feature set and allows us to make implementing our cpu, i/o, and memory management tools extremely easy.

We currently have a backlog of several hundred companies that have expressed interest in these products. I am sorry it has taken so long, but it was absolutely necessary that we had a standardized kernel newer than 2.6.30.

To be very clear, in order to use our products you will need to be running RHEL (Redhat Enterprise Linux) 6.0 or greater or SUSE Enterprise Linux 11 or newer.

We will most likely set up our own repository for these products as well as a free respin of the RHEL 6.x distribution compiled from source minus the Redhat trademarks (Think CentOS without the 2-3 week delay that often accompanies new releases). The 6.x distribution will be free for anyone and everyone as well as any updates, etc. I am willing to provide whatever bandwidth, servers and personnel are necessary to keep us within 24 hours of all of Redhat’s updates.

Thanks to those that have waited patiently, as well as those that were a little agitated :) We will very soon have a product for you to use!

Matt Heaton / Bluehost.com

35 Responses to “CPU and I/O Segregation is finally sellable…”

  1. Jurgen says:

    Matt, sorry to contact you like this but I could not find your email anymore. Spoke to you a couple of years ago when I started to use your hosting and parised you on what a fantastic hosting company you have.

    Today I’m a bit dissapointed, my account got hacked and I got a notification. As a good customer I changed all my passwords, cleaned all files I do not use anymore and updated a joomla installation.

    A couple of days later again hacked? Now I receive a mail from bluehost with:

    If we receive one more report of malicious activity on your account, we will have to ask you to find a new host.

    I’m not an IT expert and I’m not asking to get hacked but if bluehost wants to push me away after being a loyal customer for many years I can only say that I find this very sad.

    Thanks for your response …

  2. Michael says:

    This is a very exciting piece of news.

    I can’t wait to try this solution.

    Michael, Webou Pro, a small Belgian Webhost

  3. Seannon says:

    Hey there,

    I called and talked to some of your guys in tech support (they were great, as always) but had a large complaint. I wanted you to know about it. I tried to find the feedback form, but it seems to have gone missing.

    I do a moderate amount of consulting for small business owners on how to make websites and get some basic SEO going. I use Bluehost for my test sites, and I’ve been using BlueHost for this for years. I’ve always recommended BlueHost to my clients, and have been a big fan of your service just because every time I’ve ever had a problem, your tech support has been awesome and friendly.

    I got a dozen domains today to throw up some quicky test sites for a potential client, and everything I installed with SimpleScripts had links in the php footer and header advertising simplescripts and BlueHost- this is not OK at all.

    Now, I’m also a BlueHost affiliate, so I sure as HECK don’t want your link on my pages without my affiliate link in there. I don’t want to advertise for SimpleScripts. The support for WordPress MultiSite is gutted and it’s a pain in the ass to get it set up on BlueHost (there’s multiple threads about it in the WordPress forums, among other things).

    I can no longer quickly throw up a dozen sites. Fantastico is gone. SimpleScripts is infuriatingly adding lines of code I absolutely DO NOT WANT onto my pages, that look unprofessional. Getting WordPress Multisite up and running is a dark art, hardly the quick and easy demo I need.

    If the added simplescript links aren’t gone by the end of the month I’m switching to HostGator. I wanted to let someone know instead of just switching. I’ve stayed because of your tech support guys, but I’m about to leave and honestly I’m pretty pissed- I wasted several hours trying to get your link off a Moodle install that I could have spent actually doing stuff to impress my client. Now I’ve got to start everything over… AGAIN. Not. Happy.

    Whatever genius in your marketing department thought this would be a good idea and not noticed by the people using your service was wrong. If there’d been an option to turn it OFF in SimpleScripts I wouldn’t be pissed, but there’s not.

    Now you know.

  4. wak labu says:

    what’s the benefit to customers? annual hosting price increase every renewal and so domain privacy increase from $ 4.95 to $ 9.95/year…old customers trap in this hosting company…need more effort to move files and databse to other hosting companies…

  5. xubingbing says:

    this is a new product,may I would try

  6. Gus says:

    Great article Matt

  7. Henry Kunz says:

    Matt,

    I am small fry relative to a large portion of your client base I guess. I have been a Bluehost client for about 18 months and I have a few marketing sites in a shared environment.

    However, it is encouraging to see that you are staying at the forefront of technology which, I am sure, benefits me indirectly. Thus far my experience has been a pleasure and customer service has been excellent.

    Keep up the good work!

  8. Marco says:

    Dear Matt
    I’ve been a customer of Bluehost for 1.5 years now.
    Great that you share your thoughts with your customers in your blog.
    What is less great is that I have witnessed a lot of server downtimes during the past six months. Until then, I was very happy with the webhosting service that Bluehost provides. But it now seems to me that the downtimes have significantly increased.
    This not only causes revenue losses for me and other customers, but also damages the reputation of Bluehost.
    What are you specifically doing to reduce server downtimes and the reputation risk for Bluehost?

    Kind regards,
    Marco

  9. John Cooper says:

    Matt – I deeply appreciate all the hard work bluehost puts in to providing quality service. Something you should know; your team performed this update without notice and interrupted a live event one of my clients had planned taking their site down for “planned” updates…when I complained about the lack of notice, your rep said it was impractical to notify your 1.6 mm customers by email.

    I think you, and your team, can do better. How about an IT Roadmap blog? RSS feed? Facebook fan page? Twitter feed?

    I recommend bluehost to all my web services and consulting customers; please improve your client communications and notice – its a relatively minor issue that creates a black mark on a phenomenal track record.

    Thanks for all the hard work.

  10. amazing. looking forward to the centos release. or has it been released?

  11. amole says:

    Dear Sir,

    I am regular reader of your blog and big fan of bluehost. I have purchased your hosting from last 2 year back. i found very good service but now i am facing problem again and again. now i am moving hosted websites to hostgator. I dont want to host my websites on another server because i am familier with bluehost. and i learned hosting from bluehost. Now I am facing problem of website unavailable again and again. whenever i contact to your support live chat your support guys solved the issues. but i am facing this problem in every 12 hrs. and sometime your sales guys (Mr. Cid, n support- Mr. Rhyn is not co-operating) they closing their chat window. I request you to please look in to this matter. Please help.

  12. Jouke says:

    Dear Matt,

    I would like to share some idea’s and concerns with you related to me hosting some domains with Bluehost

    Let me say first that I am a very happy customer with Bluehost and have been for a number of years now.

    But strategically I am concerned that future hosting may not be best in the USA.
    I think America is increasingly loosing its leadership in the world in technological, democratic and ethical sense of the word. I am most concerned about the developments around Wikileaks. What is shows about American manipulation and ethics in Diplomacy as well as the completely incorrect reaction to te leaks of thUS government and (pressured?) Companies like Paypal, Amazon Visa etc etc.
    See for someone’s description of these concerns below.

    I have therefore concluded that mid term it would be advisable for me to Switch hosting to a country that has better standards in these area’s whilst maintaining the good technical facilities that a company like yours provides.
    I see an opportunity here for a company that anticipates this coming trend and fills that new hole. Perhaps something you would like to reflect on……

    I am not writing for to you to comment or defend these events from a US perspective, I am well informed on an international level. I merely wished to give you advanced warning of my concerns in return for your impeccable service!

    I would appreciate if you would confirm receipt of this email.

    Thanks for your kind attention.

    Regards,

    Jouke de Ruiter
    Ireland

    Quote

    What is emerging from all the sound and Wikileaks fury in Washington is that the entire scandal is serving to advance a long-standing Obama and Bush agenda of policing the until-now free Internet. Already the US Government has shut the Wikileaks server in the United States though no identifiable US law has been broken.

    The process of policing the Web was well underway before the current leaks scandal. In 2009 Democratic Senator Jay Rockefeller and Republican Olympia Snowe introduced the Cybersecurity Act of 2009 (S.773). IIt would give the President unlimited power to disconnect private-sector computers from the internet. The bill “would allow the president to ’declare a cyber-security emergency’ relating to ’non-governmental’ computer networks and do what’s necessary to respond to the threat.” We can expect that now this controversial piece of legislation will get top priority when a new Republican House and the Senate convene in January.

    The US Department of Homeland Security, an agency created in the political hysteria following 9/11 2001 that has been compared to the Gestapo, has already begun policing the Internet. They are quietly seizing and shutting down internet websites (web domains) without due process or a proper trial. DHS simply seizes web domains that it wants to and posts an ominous “Department of Justice” logo on the web site. See an example at http://torrent-finder.com. Over 75 websites were seized and shut in a recent week. Right now, their focus is websites that they claim “violate copyrights,” yet the torrent-finder.com website that was seized by DHS contained no copyrighted content whatsoever. It was merely a search engine website that linked to destinations where people could access copyrighted content. Step by careful step freedom of speech can be taken away. Then what?

    End quote

  13. Paul says:

    Hi there, I’m finding things are actually getting progressively worse at your company.

  14. Very nice and informative post. I have a request, can you please change your blog’s theme?

  15. Matt, I realize this isn’t the forum for complaints or anything of that nature, but because your organization has gotten so large I don’t know any other way to contact you.

    I wanted to tell you that yesterday my website, How to Get Rid of Things (one of the highest trafficked sites on the web, according to Altavista, and featured in the New York Times) was removed from your servers because hackers, for whatever reason, decided to DDoS our website. Because I’m on vacation in Japan, I was forced to spend a great deal of money and time away from my loved ones attempting to reestablish our web presence.

    While your Level 1 staff were quite courteous, your Level 2s, your supervisors, and your senior administrators were less than kind. Rather than attempt to fix the problem or find a solution, they chose to kick me and my company off of your servers. I’ve been a customer almost since the beginning of Bluehost.com’s existence–the better part of 5 or 6 years. I’m sincerely upset that our business relationship had to end like this.

    On top of cancelling my service I was informed that your senior admins and your legal department have refused to file a report with the authorities. I don’t find this piece of information amusing in the least and I am looking into my own legal options at the moment. I realize you have your own problems and your own legal issues at the moment, so I won’t bother you with what my lawyers have told me, but I don’t think it would behoove you or your company to cover up any illegal activity.

    Please, Matt, for the sake of your company and your customers, do the right thing and improve your security measures and your customer service. I’m incredibly offended by the way I was treated. I’ve found another service that I plan to use instead–people who know how to handle security issues and the kind of traffic that we bring in.

    I hope this message finds you well, sir.

    Sincerely,

    Jonathan Hatch

  16. Rick says:

    More communication, boss ! Several server outages/unavailability, with no notice to customers unless they happen to look at the server status. No tweets, Facebook updates, etc. No notices to the account holder of planned service interruptions.

    And nothing on your blog since November…..

    Someone needs to talk to the customers.

    …Rick…

  17. I’m glad to see you are always working on “NEW” tools. Unfortunately, while you are spending time on that, your basic service has degraded substantially. Foe the past several hours I have been trying to get into my email and seeing “AJAX Failure. Please refresh the page and try again”. This week my site has been down more than it’s been up.

    Have you taken the time to think about your basic job of hosting, or are you so pre-occupied with new gadgets that you have failed to take care of the basics?

    As a “C” level executive myself, I can understand how you could get off task. However, if you read the comments on bluehostsucks.com, I’m sure you will want to re-focus.

  18. From what I hear, you edit out any comments that are not flattering. Let’s see if your detractors are correct, or if Bluehost is “man enough” to post my comment.

    Rich Doran

  19. Dolce says:

    Hi would you give a 1Go free host?
    i’ll apreciate it :)

  20. flexible pcb says:

    yes, I think so. what’s the domain secret service? is it useful?

  21. Sam Birch says:

    You make the health of Bluehost sound great…yet, you are starting to nickle and dime people for once-free and included services (specifically, the Domain Privacy feature). This was advertized as an included feature, and it is one of the things that tipped me toward Bluehost; however, I’m now supposed to pay for this feature or else my info gets pushed into spam-bot city.

    Is Bluehost dying? Do I need to begin looking for a more stable hosting site? …why the nickle and dime extortion for my privacy?

    Sam

  22. Mike Frisco says:

    Soo…when are you going to talk about EIG?

  23. Andrew says:

    Hi Matt Heaton. You seem like an upstanding guy. I would like to think that if you found a website your company hosting was spreading the revolting idea the recent Christchurch, NZ earthquake (75 innocent people confirmed dead so far in their places of work, school buses, preschools, etc) is God’s punishment for “black magic” and “perversions”, you would have it removed.

    http://christchurchquake.net/index.html is just such a site. This causes genuine distress to us in New Zealand and we want it removed, but your Terms of Service Compliance Department informs us “We apologize for this inconvenience; in matters such as this, we must rely upon the courts’ discretion”

    Please do the right thing and remove it.
    Andrew.

  24. brandshoes says:

    good!thanks your share!

  25. Giang Pham says:

    Hello there,

    I am writing to raise my concerns over a website that your domain is hosting: http://www.christchurchquake.net/ Under your Terms of Service I have identifed that this website’s contents are in breach of this agreement. I understand that you have the power to terminate without notice.

    The section I am referring to is quoted below:

    PROHIBITED USES

    1. Breach of Terms and Account Termination. The uses of Bluehost.com Services set forth in this section 9 hereinbelow are prohibited. The engaging in any prohibited use as set forth herein by Subscriber or by any affiliate or subscriber of Subscriber ( as determined in the sole discretion of Bluehost.com) constitutes a material breach of these Terms and will subject Subscriber’s account to immediate termination without notice.

    14. Obscene, Defamatory, Abusive or Threatening Language. Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

    I feel deeply offended by all of the content of the website as it is inaccurate, misleading, and abusive. There are misappropriated imagery and language which is offensive. Particularly in these circumstances the material and messages within this website is highly inappropriate. If you could resolve this matter as soon as possible I would be most grateful.

    Yours sincerely,
    Giang Pham

  26. Why are you still hosting this website? It is offensive, filled with hate speech and you have had hundreds of complaints about it.

  27. Edevine says:

    Your good business and name doesn’t mean nix as long as you let this customer http://www.christchurchquake.net/ continue to spew hatred and insensitivity in the aftermath of NZ’s biggest ever natural disaster. Show you are a company with values and compassion and remove this site now!

  28. Do you offer the kernel sources with the servers to be able to compile our own software on them?

  29. Kashgar Boy says:

    The stability of the server software & hardware needs stable cooperation.
    I think the LINUX system, the stability of the server better.

  30. Kristin says:

    Hi Matt,
    I am your cousin Kristin (Volma’s oldest daughter). I just aquired the http://www.goldandsilver.pro and am in the process of finding out about getting a web site up and going for my business. I am a gold and silver broker.
    I found out a little about Bluehost. I am very happy for you. You look so much like your dad! I would like to host through your company, rather than someone else. Could you please give me any tips that might help? Thanks.
    p.s. I can’t remember when I last saw you. Were you at the family reunion in Orderville a hundred years ago? :)

  31. Cheryl says:

    Two sites I have with you –I am a fairly new customer — and both have been down for 3 hours now, with perhaps another 12 hours to go while you clean files? Every customer svc rep tells me something different, including “15 min til it’s fixed” then “maybe tomorrow”…..AMAZINGLY POOR CUSTOMER SERVICE. I am losing business and now what??

  32. jinlala says:

    Two sites I have with you –I am a fairly new customer — and both have been down for 3 hours now, with perhaps another 12 hours to go while you clean files? Every customer svc rep tells me something different, including “15 min til it’s fixed” then “maybe tomorrow”…..AMAZINGLY POOR CUSTOMER SERVICE. I am losing business and now what??

  33. […] 12:07 am and is filed underneath Uncategorized. You can follow any responses to this entrance by a RSS 2.0 […]

  34. Jonny says:

    I sure wish I would get notified when my sites are not functioning.

    Thanks

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