Control panels are the lifeblood of any good hosting company. They are the main face of your company from the customers standpoint. We currently use a highly customized version of Cpanel (Cpanel.net). We have wrapped a TON of our own code (Billing system, customer info, affiliate system, install software, etc) into Bluehost.
While I believe we have a good Cpanel for our customers it is VERY clear that the control panels that hosting companies use are developed by programmers. I know this as I was once mediocre programmer The interface should be updated to ajax applications across the board. Even though it is on the web, the control panel should act intuitive and as fast as a desktop application.
July 19th-21st is Hosting Con (A web hosting industry trade show). I plan to take my complaints and many of yours directly to Cpanel. We are one of their largest customers. Just because the other hosting companies think status quo is fine doesn’t mean that we at Bluehost do. We are always going to push the limit and try to make things better. Although we are all stuck with a very 20th century interface, it shouldn’t be too long before we can enjoy web apps as they were meant to be used. Give us a while and if the current companies don’t respond we will write our own Really! We will!
Matt Heaton / Bluehost.com