You know, I have really become spoiled with those in the business world that work with each day. In general,everyone I deal with does what they say, they value my business, and I value our relationship.
Google is simply one of the greatest technology companies around, I don’t think anyone would disagree. HOWEVER, in my opinion they have a LOT to learn when it comes to service and customer relationships. I will spend over $100,000 on google adwords this month. You would think that I could get some prompt service out of them. No no no… I get some kid on the other end (Of an email, yeah, no phone # for me blah…) with a canned answer. This has happened time and time again with them. They simply don’t learn their lesson. Right now they don’t have to learn their lesson because they are the big bully on the block. Every bully gets his clocked cleaned sooner or later and google is laying the groundwork for that now.
Google has become so powerful that in literally every aspect of their business it is 100% their way or the highway. I know a lot of people that are choosing the highway. Do I predict googles downfall anytime soon? Of course not, but I do predict that it WILL FOR SURE happen eventually if you don’t take care of your customers. For a company so big, they still have a LOT of problems. Maybe it stems from Eric Schmidt as their CEO. He used to work at Novell (Here in my hometime) and they had the same attitude. Their stock is in the toilet (Novells). Who know what will happen, but I tell you what I am doing. I will do EVERYTHING in my power to spend that money effectively somewhere else, and when someone from google actually calls to see why we are spending anymore, THEN I will let them have it.
Enough of my blagging on about google. I am just asking them to treat WELL PAYING customers with a little respect. Get them the help they need in a timely professional manner PERIOD!
Matt Heaton / Bluehost.com