Well, it hasn’t even been 24 hours since I emailed everyone about the blog, and I already have 230 comments! Not too shabby! Many have asked what our plans are in the future, and what we can further do to increase customer service at bluehost. I would like to address those topics with this post.
The future at bluehost looks great! We are now in the top 10 fastest growing hosting companies in the world. The thing we want to strive for the most in the future is to make our EXISTING customers so happy that they would never consider hosting anywhere else. While I think we are doing reasonably well on the service side, there is still MUCH that can done to improve things. Let me get to some specifics that will happen in the future here at bluehost. First, we are experimenting will ULTRA fast MySQL database storage capabilities to add to our servers. My background is in computer hardware, and because of that we will ALWAYS build our own servers instead of buying prebuilt Dell/HP, etc type servers. The main slow down with servers is MySQL/Database related. With this new implementation the SLOWEST response times we have had are 10x faster than our current server setup. We have even experienced speedups in our tests of up to 50x faster. We have also moved to quad processor machines instead of the standard dual processor xeons that you see with almost every other host. The MySQL support (Super fast support) should be online starting around March 15th.
On the service side of things we have always been a Mon-Sat 6AM-10PM Mountain time shop. This is about to change! Starting tomorrow night we will be 24×6 (Mon-Sat) 24 hours a day, and on March 1st we are planning on going 24×7 support except new years and Christmas. We simply have too many customers worldwide to not have 24×7 support. This is something people have been asking for! We are now prepared to make it happen. I know this has been an issue for many in the past, and I am very sorry for the delay. We are training the new weekend personnel now, and they should be ready and willing in the next few days!
Matt Heaton / Bluehost.c om