Competition!!

Things are going very well at Bluehost right now. I have this burning in me to get things moving along. I can’t really explain it, but I get this insatiable desire to do 6 months worth of work in 30 days. It only happens a couple of times a year, but when it does look out! Competition is heating up in the hosting world, and we are going to respond in a big way with features, price, and great support.

Nobody likes to lose, but I hate it more than anybody I know. In fact I won’t allow my company to lose. I won’t lose market share, I won’t lose to the competition. When the competition pushes me, they are only tightening the noose around their own neck. I know that sounds bad if you don’t know me :) but my personality won’t allow me to just let things go. I have to respond, and respond in a successful business manner.

There has never been more activity and goings-on at Bluehost since day 1. We are actively working on things that should make the competition worry (With good reason). Why am I telling you this? The reason I am telling you this is because when competition heats up the consumer wins (Thats you!).

Thanks,

Matt Heaton / CEO Bluehost.com

8 Responses to “Competition!!”

  1. scaturan says:

    hi Matt,

    been reading your blog since March of this year. l was wondering if you have had your eyes roving on acquisitions of much well known but much smaller profitable web hosting companies to gain a market share advantage. any thoughts on the subject?

  2. Jeremy says:

    Now is a really good time to sneak ahead and gain some new clients. With the recent poweroutages in LA’s Garland building (Media Temple, Dremhost, MySpace… all there) and the EXTENDED troubles of DreamHost… people are on the hunt for new hosting.

    There is a crazy buzz going on right now, as I’m sure you know.

    Here’s one of MANY examples:
    http://www.onedigitallife.com/2006/08/03/dreamhost-or-mediatemple/

    I have to admit, I have reffered a BUNCH of clients to BlueHost and have sworn by this company for a few years. The refferal checks are nice too. ;-)

    But… slow loading pages, and blinking red lights on the “Server Load” status have me rethinking. During these times, some of my sites (well, my client’s sites) go down. They are back up in about 5 min… but… well, yeah.

    If I heard Bluehost was aware of the problem and were doing A. B. and C to change it, that would be enough for me to keep recommending BlueHost. As of now, I don’t know what to do.

  3. Manseta says:

    Hi Matt,
    Nice to hear from you in more aggressive manner. It sounds like you are coming up with new promotion or something – tons of features (on top of what you have). Is it a good time to wait and see it from side line before I join Bluehost? He he …  good luck in whatever you do.

    - TechnologyMadness.com

  4. Matt,

    Seldom does the hype match the service but in your case it does. And rarely do I gush in public about any of my vendors. But I too have begun referring folks (and I get 65 bucks to boot) because of the great service. The really great service!

    I always get real human techs on the line who speak English! There’s one sorta crabby guy but the rest are amazingly patient with me and always solve my issue. Even the crabby guy gets things done quickly for me and I’m cool with that -I’m not calling him for chit chat.

    I am not a programmer but I can usually poke around, install stuff and figure it out. But sometimes I reach my limit so it is crucial to me that I get this support.

    For 6.95 a month I can say there is nothing else I buy for my business that is even close to Blue Host in overall value for the buck.

  5. Paul C. says:

    I’m with Jeremy. I love bluehost and have reccomended it to a ton of friends (wait…referal check..whats that??? I’ve been doing this for free??), but I am concerned about the server load as well and it frequently impacts the usage of my sites.

  6. Mike G says:

    Liked your story, especially the one about the zapper. I can relate. The problems didn’t affect me directly. But even if they did I would stay with Blue Host. I like your style. Thanks for your great efforts and honesty.

    MikeG

  7. Hi Matt,
    I’m a new client and just decided to pop in to check out your blog. It’s rare that a president takes the time to detail not only whats happening in the company in general, but the problems as well!

    I know that most hosting companies have some technical glitches, but I have to admit that it’s a bit scary to those of us who’ve had some BAAADDDD hosts, and I’ve just had 2 consecutive VERY BAD ones!! (accuburst.com and doorhost.net)

    Based on your blog & emails to inform clients about changes etc, I still have hope for Bluehost – keep trying to keep things going & thanks for informing us.

    -Shannon

    fyi – I’ve experienced no major outages, guess I’m lucky eh?

  8. Nice post, Matt! :-) I’ve had a lot of good hosts (e.g., HostGator, AccuBURST, et al), but I’m looking forward to testing out you guys too!

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