A while back I had a conversation with a friend about what Bluehost would do if someone “huge” entered the market and starting competing directly with us. My friend’s specific thought at the time was that Google or Microsoft would enter the personal/small business hosting market and steal all of our business. What was my response? It was what any self respecting business owner would say to that kind of statement. Bring it on!
Hosting is ultra competitive. I think it interesting when people think that these huge companies could do what it takes to satisfy users at the ultra competitve price and service levels that our users demand. Have you ever called Google? Can you call Google? Their adsense department won’t even let you call them. Google is a complete joke on the customer service side of things. They are the pinnacle of arrogance with regard to the customer. It is obvious that they think you should be grateful for just doing business with them. Microsoft is a different story. They are completely profit driven and it shows, but they are also too big to be nimble enough to handle the custom requests of individual users.
So do we have competition? You bet we do! We compete with the best of them, but they don’t include companies like Yahoo, Google, etc. Yahoo and Google have hosting products, but based on what they have Bluehost and our peers like Ipower, Dreamhost, Lunarpages and others don’t have much to worry about.
Maybe I am the arrogant one? If so ,when Bluehost goes out of business would any of you out there give me a job? I am a nice guy – really!
Matt Heaton / President Bluehost.com